Comments on: Brokers, it’s time to get out of the cockpit http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html Turn On Thu, 09 Feb 2012 05:21:21 +0000 hourly 1 http://wordpress.org/?v= By: Timothy Phillips http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-6823 Timothy Phillips Mon, 14 Dec 2009 17:45:43 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-6823 <p>Brian. Bulls Eye. During my interview as a JetBlue pilot, the HR folks barraged me with flying-related questions, of course, but also hit me with a barrage of customer service queries. Both here and at my previous corporate flying job, I have always ascribed to the theory that I am in a service industry that happens to be involved with flying airplanes. The more "high tech" the world gets, the more we have to keep our focus on people. Rock On...<br><br>Tim</br></p> Brian. Bulls Eye. During my interview as a JetBlue pilot, the HR folks barraged me with flying-related questions, of course, but also hit me with a barrage of customer service queries. Both here and at my previous corporate flying job, I have always ascribed to the theory that I am in a service industry that happens to be involved with flying airplanes. The more "high tech" the world gets, the more we have to keep our focus on people. Rock On…

Tim

]]> By: spa soil screening http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3386 spa soil screening Sun, 04 Jan 2009 22:14:58 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3386 <p>Hi,<br /> I agree with your service approach. Funny thing is, it often doesn't take much to make a big difference.</p> Hi,
I agree with your service approach. Funny thing is, it often doesn't take much to make a big difference.

]]> By: louis cammarosano http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3385 louis cammarosano Wed, 31 Dec 2008 20:28:44 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3385 <p>Bingo Brian- even a year later<br /> The best innovations are not necessarily technology.<br /> Better ways of communicating with customers, understanding customers and addressing their needs may have nothing to do with technology (other than perhaps as a conduit)but it may be the best innovation one makes all year</p> Bingo Brian- even a year later
The best innovations are not necessarily technology.
Better ways of communicating with customers, understanding customers and addressing their needs may have nothing to do with technology (other than perhaps as a conduit)but it may be the best innovation one makes all year

]]> By: Cedar Rapids Real Estate http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3384 Cedar Rapids Real Estate Wed, 31 Dec 2008 12:22:04 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3384 <p>It's the same for Realtors and "their personal cockpit." It might be that a Realtor hides behind their computer and page one ranking to solely rely on Internet generated leads. It might be the Realtor whose sole gift is that of gab on the phone. For all of us, it's our comfort zone. My New Year's transformation will be to get out from under my comfort zone and boldly go where I have not gone before.</p> It's the same for Realtors and "their personal cockpit." It might be that a Realtor hides behind their computer and page one ranking to solely rely on Internet generated leads. It might be the Realtor whose sole gift is that of gab on the phone. For all of us, it's our comfort zone. My New Year's transformation will be to get out from under my comfort zone and boldly go where I have not gone before.

]]> By: Ethan http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3383 Ethan Tue, 18 Mar 2008 22:08:49 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3383 <p>JetBlue's 36 channels of DIRECTV(r) service is not available on flights outside the continental United States; however, where applicable, FOX InFlight(tm) is offered complimentary on these routes. FOX InFlight is a trademark of Twentieth Century Fox Film Corporation. JetBlue's in-flight entertainment is powered by LiveTV, a wholly owned subsidiary of JetBlue. </p> JetBlue’s 36 channels of DIRECTV(r) service is not available on flights outside the continental United States; however, where applicable, FOX InFlight(tm) is offered complimentary on these routes. FOX InFlight is a trademark of Twentieth Century Fox Film Corporation. JetBlue’s in-flight entertainment is powered by LiveTV, a wholly owned subsidiary of JetBlue.

]]> By: Brian Boero http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3382 Brian Boero Fri, 29 Feb 2008 16:18:10 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3382 <p>Tim -</p> <p>Thanks for taking the time to comment. I agree with your "service" approach. Funny thing is, it often doesn't take much to make a big difference. The pilot took less than a minute to make everyone feel a little better about the often dehumanizing experience of commercial flying these days. </p> <p>The small human touches are priceless.</p> <p>Brian </p> Tim -

Thanks for taking the time to comment. I agree with your "service" approach. Funny thing is, it often doesn't take much to make a big difference. The pilot took less than a minute to make everyone feel a little better about the often dehumanizing experience of commercial flying these days.

The small human touches are priceless.

Brian

]]> By: Timothy Phillips http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3381 Timothy Phillips Fri, 29 Feb 2008 05:59:19 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3381 <p>Brian. Bulls Eye. During my interview as a JetBlue pilot, the HR folks barraged me with flying-related questions, of course, but also hit me with a barrage of customer service queries. Both here and at my previous corporate flying job, I have always ascribed to the theory that I am in a service industry that happens to be involved with flying airplanes. The more "high tech" the world gets, the more we have to keep our focus on people. Rock On...<br /> Tim</p> Brian. Bulls Eye. During my interview as a JetBlue pilot, the HR folks barraged me with flying-related questions, of course, but also hit me with a barrage of customer service queries. Both here and at my previous corporate flying job, I have always ascribed to the theory that I am in a service industry that happens to be involved with flying airplanes. The more "high tech" the world gets, the more we have to keep our focus on people. Rock On…
Tim

]]> By: Robert Luna http://1000wattconsulting.com/blog/2008/12/brokers-its-tim.html/comment-page-1#comment-3380 Robert Luna Thu, 28 Feb 2008 08:47:55 +0000 http://wp.1000wattconsulting.com/2008/12/brokers-its-tim.html#comment-3380 <p>Brian, I couldn't agree with you more I have said it a million times in my training classes "for hundred of years selling real estate is about shaking hands and making friends the only thing technology does is allow the agent/broker to shake more hands and make more friends" giving the consumer a more personal experience with technology only solidifies your message as an agent/broker.</p> Brian, I couldn’t agree with you more I have said it a million times in my training classes “for hundred of years selling real estate is about shaking hands and making friends the only thing technology does is allow the agent/broker to shake more hands and make more friends” giving the consumer a more personal experience with technology only solidifies your message as an agent/broker.

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